If you’ve already read Part 1 of “Battling with Customer Service: How to Win the War,” congratulations! You’re halfway to…
Continue ReadingCustomer Service
Customer Loyalty The Key to Business Success
Talk to many business people about how they approach customer service and the majority of them will say that they…
Continue ReadingBoost Up Your Business by Reliable and Affordable Transcription Services in India
Transcription services are required in almost every area of the business spectrum. The need to put into text, the spoken…
Continue ReadingBuild a strong business with strong customer relationships
Most businesses spent time attracting customers to a product or service, trying to win their trust and then ending the…
Continue ReadingCAD Services in a better way
First of all, let’s have a brief introduction of CAD Services. Computer Aided Design (CAD) service is a type of…
Continue ReadingCall Center Monitoring Software
Call center monitoring software provides quality monitoring that improves the life cycle performance of campaigns. Phone calls received by a…
Continue Reading9 Steps for Coaching Call Center Agents
The call record method is, in my opinion, one of the best approaches to coaching agent phone calls and ensuring…
Continue ReadingAngry customers – what can we do with them
“You are the worst company I have bought from!” – writes the client. Oops, bossss! What should I write back?…
Continue ReadingAnswering Service
Just about everyone these days has some sort of answering service, whether automated, like an answering machine, or live. When…
Continue Reading5 Things NOT to Do With Upset Customers
A couple of months ago I had a small kitchen fire in my home. All is well now, but for…
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